Warranty Conditions

Important note in advance:
The consumer's rights under the statutory warranty are not affected/limited by the guarantee.

Please refer to the respective manufacturer for the warranty conditions of the goods.

Conotech

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased it.
have.

Warranty period (from receipt of goods):
3 years from end-customer purchase date, max. 4 years from production date (invoice must be available)

Scope of application:
Germany, Austria, Switzerland

Guarantor:
Conotech
Christian Söllinger
Geisensheim 16
4632 Pichl bei Wels
Austria

Tel.: +43 (0) 670 60 23 883
E-mail: office@conotech.at
Web: https://conotech.at/

Claiming a warranty case:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
Damages due to reasons for which the supplier is not responsible, such as force majeure, natural wear and tear, improper handling, interventions by third parties, excessive stress, unsuitable operating materials, extreme ambient temperatures and
temperature fluctuations, air pollution, humidity, radioactivity or voltage fluctuations and repairs by an unauthorized person are excluded from the warranty. The warranty does not apply to batteries or other consumables.

DJI

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased it.
have.

Warranty period (from receipt of goods):
2 years drones / 6 months modules / 30 days cables, propellers & propeller clamps, other accessories

Scope of application:
EU

Guarantor:
Globe Flight GmbH
represented by the managing director Sebastian Seidel
Borsigstrasse 7
93092 Barbing
Germany

Tel.: +49 9401 949 88-88
E-mail: info@globe-flight.de
Web: https://www.globe-flight.de/

Claiming a warranty case:
Please contact the respective retailer where you purchased our product.

Fritzmann

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased it.
have.

Warranty period (from receipt of goods):
2 years

Scope of application:
Europe

Guarantor:
Georg Fritzmann & Söhne GmbH
Bamberger Str. 80
96215 Lichtenfels

Tel.: +49 (0) 95 71 / 60 81
E-mail: info@fritzmann.org
Web: https://www.fritzmann.org/

Claiming a warranty case:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
In case of improper or inappropriate use, accidents, improper repair as well as alterations or modifications of the device.

Gpo

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
We grant a 10-year warranty on optics and mechanics for all products, with the exception of the PASSION™ SD series products, for which we grant a 5-year warranty. For electronic components, we grant a 2-year warranty.

The warranty is valid from the date of purchase under the following conditions:

In case of defects due to material or manufacturing faults, we cover the material costs within the warranty period. We reserve the right to repair, service or replace the product or defective components at our discretion. In the event of a portfolio change or portfolio adjustment, which is accompanied by an availability of the product range, we reserve the right to repair defective products or replace them with equivalent products.

Scope of application:
This warranty applies worldwide to all GPO products that you have purchased as a consumer as new goods, with the exception of the USA.

Guarantor:
AKAH – Albrecht Kind GmbH
Hermann-Kind-Straße 18-20
51645 Gummersbach
Germany

Tel.: +49 2261 – 705-0
E-mail: info@akah.de

Claiming a warranty case:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
GPO does not provide a warranty for damages caused by repairs performed by a repair shop or specialist workshop not authorized by GPO, nor for damages caused by improper use, faulty use, negligence, accidental damage, or any other unauthorized intervention in the product. The warranty expires if the damage was caused by the use of attachments or accessories not approved by GPO. Furthermore, all parts subject to natural wear and tear, such as eyecups, carrying straps, containers, armorings, batteries, cleaning cloths, etc., are excluded from the warranty.

Guide

Prerequisites for claiming the warranty:
If the buyer receives products within fifteen (15) days, he must inform Guide Sensmart of the discovery of an obvious material or manufacturing defect. If he receives products within one year, the buyer can claim free maintenance if he has not caused the damage himself. This is determined by Guide Sensmart's customer service. In the event of a defect caused by the buyer, the buyer can claim a fee-based maintenance service.

Any product from Guide Sensmart, purchased from authorized dealers and official stores, can receive replacement service, free warranty, and paid maintenance services with valid proof of purchase.

After-Sales Response
Customer service implements the "013 quick response" policy. 0 means we provide a response within 8 hours on the same day. 1 means we perform the first analysis within one business day. 3 means we provide a preliminary analysis within 3 days.

Warranty period (from receipt of goods):
Devices: 12 months
Batteries, chargers, cables and other accessories: 6 months

Free warranty extension
We apply the "1 + 1 principle" for products with a warranty, i.e., all products have a 1-year warranty and can be extended by another year after registration on the official Guide Sensmart website within 3 months. You can register immediately to receive the free warranty extension. (Note: This warranty principle does not apply to MobIR Air.)

Scope of application:
Worldwide

Guarantor:
Guide sensmart
No. 6, Huanglong Hill South Road
East Lake Development Zone
Wuhan, 430205, PR China

Customer hotline: + 86-27-81298784 (CN)
Customer service: +32 (0) 16298381 (BL)
E-mail: enquiry@guide-infrared.com

Claiming a warranty case:
Please contact us using the following form:
http://www.guideir.com/service/index/mid/32.html#probtn

Exclusion from warranty:
Faulty conduct by the buyer, repair attempts by unauthorized workshops, improper handling or willful damage.

Hikmicro

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
3 years

Scope of application:
Europe

Guarantor:
Hikmicro Germany
Office/Mailing address:
Werner-Heisenberg-Str. 2b
63263 Neu-Ienburg
Germany

Tel.: +31-23-5542770
Fax: +31-23-5631112
E-mail: support.dach@hikvision.com

Claiming a warranty case:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-observance of the instructions in the operating manual.

HMS

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
2 years

Scope of application:
Europe

Guarantor:
HENNEBERGER GmbH & Co. KG
Im Roth 18
97702 Münnerstadt

Tel.: +49 (0) 97 33 / 78387-0
Fax: +49 (0) 97 33 / 78387-10
E-mail: mail@henneberger.de

Claiming a warranty case:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-observance of the instructions in the operating manual.

InfiRay (Nocpix)

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
3 years

Scope of application:
Europe

Guarantor:
MAWA Trading GmbH
ATU75903578
Johann-Galler Strasse 20
2120 Wolkersdorf

Tel.: +436649625528
E-mail: office@mawa-trading.com

Claiming a warranty case:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-observance of the instructions in the operating manual.

Innomount

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
2 years

Scope of application:
Europe

Guarantor:
INNOGUN GmbH & Co. KG
Owner of the domain innogun.de and contentually responsible according to § 5 TMG / § 55 RStV:
CHRISTIAN SCHERPF
Dipl.-Ing. (FH)
Neumühle 8
97727 Fuchsstadt

Tel.: +49 (0) 97 32 / 78 64 660
Fax: +49 (0) 97 32 / 78 64 666
E-mail: info@innogun.de

Claiming a warranty case:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-observance of the instructions in the operating manual.

Jagdhaus24

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased it.
have.

Warranty period (from receipt of goods):
2 years

Scope of application:
Europe

Guarantor:
Jagdhaus24
Farnrainweg 6
79215 Elzach (Yach)
Germany

Tel.:
E-mail: jagdhaus24@gmx.de
Web: www.jagdhaus24.de

Claiming a warranty case:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
The warranty does not apply to repairs carried out by a service not authorized by us and to damages caused by improper use; likewise, it does not apply to indirect or direct damages caused by defects in the device. Furthermore, all equipment parts subject to natural wear and tear, such as eyecups, carrying straps, containers, armorings etc., are excluded from the warranty.

JSA Night-Lux

Prerequisites for claiming the warranty:
If the buyer receives products within fifteen (15) days, they must inform JSA nightlux of the discovery of an obvious material or manufacturing defect. If they receive products within one year, the buyer can claim free maintenance if they have not caused the damage themselves. This is determined by customer service. In the event of a defect caused by the buyer, the buyer can claim a fee-based maintenance service.

Any product from JSA nightlux, purchased from authorized dealers and official stores, can receive replacement service, free warranty, and paid maintenance services with valid proof of purchase.

Warranty period (from receipt of goods):
Devices: 12 months
Batteries, chargers, cables and other accessories: 6 months

Scope of application:
Europe

Guarantor:
JSA Nightlux
Carl-Zeiss-Str. 17
73230 Kirchheim unter Teck

Customer service: +49 7021 7252833
E-mail: info@night-lux.de

Claiming a warranty case:
In case of a warranty claim, please contact customer service.

Exclusion from warranty:
Faulty conduct by the buyer, repair attempts by unauthorized workshops, improper handling or willful damage.

Kahles

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased it.
have.

Warranty period (from receipt of goods):
3 years (devices), 2 years (rechargeable batteries/batteries)

Scope of application:
Europe

Guarantor:
KAHLES Gesellschaft m.b.H.
Danfoss-Straße 5
2353 Guntramsdorf
Austria

Tel.: +43 2236 520 20 0
E-mail: info@kahles.at
Web: https://www.kahles.at/de/

Claiming a warranty case:
Please contact the respective retailer where you purchased our product.

KeepPower

Prerequisites for claiming the warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
1 year

Scope of application:
Worldwide

Guarantor:
KEEPPOWER TECHNOLOGY CO., LIMITED
202, Bld 4, Yongfa Hi-Tech industrial Park
113 Jiaoping Avenue
Tangxia Town
Dongguan
China

Tel.: +86 769 82953418
E-mail: info@keeppower.com.cn

Claiming a warranty case:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-observance of the instructions in the operating manual.

Laserluchs

Prerequisites for claiming the warranty:
All LASERLUCHS products are subject to strict quality control and are carefully checked before delivery. We generally grant a 3-year warranty for our products, unless further warranty statements are enclosed with the product.

The warranty period is 36 months. Please keep the proof of purchase as proof of your warranty claim.

In the case of justified warranty claims, you will receive a new or repaired device free of charge. After the warranty period has expired, you also have the option of sending the defective device to
LASERLUCHS® customer service for repair. Repairs incurred after the warranty period are subject to a charge.

Warranty period (from receipt of goods):
36 months

Scope of application:
Germany

Guarantor:
LASERLUCHS® GmbH
Rudolf-Diesel-Straße 2a
56070 Koblenz
Tel.: +49 261 983 497-80
Fax: +49 261 983 497-88
E-mail: INFO@LASERLUCHS.DE

Claiming a warranty case:
For quick warranty processing, please contact LASERLUCHS® customer service before returning the product. During the warranty period, the defective device can be sent to the service address.

LASERLUCHS® GmbH • Rudolf-Diesel-Str. 2a
56070 Koblenz • Germany

Exclusion from Warranty:
The warranty claim expires if the product is operated outside of the specified technical specifications or if the casing is opened. In case of doubt, we reserve the right to have the product inspected by the manufacturer. Should an unauthorized warranty claim be made and the device have been operated outside of its technical specifications, the manufacturer's inspection costs shall be borne in full.

Damage resulting from improper handling, operation, storage, alterations to electronics, optics or casing, as well as force majeure or other external influences and operation outside of the technical specifications, are not covered by the warranty claim.

Liemke

Conditions for Warranty Claim:
We grant a 3-year warranty on all thermal imaging optics. Should there be anything wrong with the device, you can send it to us for service.

Warranty Period (from receipt of goods):
3 years

Area of Validity:
Germany

Warrantor:
LIEMKE GmbH&Co. KG
Detmolder Str. 629b
33699 Bielefeld
Germany

Tel: 0521 329 695 0
Fax: 0521 329 695 35
E-Mail: office@liemke.com

Making a Warranty Claim:
Download our service order here and fill it out completely. Send your optics without accessories, without original packaging, and with the completed service order form (see above) to:

Liemke GmbH & Co.KG
Technischer Service
Detmolder Straße 629b
33699 Bielefeld

We will inspect your device based on your information and make an initial diagnosis.
After that, we will contact you and provide feedback on your optics.
Please understand that we cannot make initial diagnoses over the phone based on your description. Due to the complex technology, we need the optics on site to make a qualified statement.

Exclusion from Warranty:
Wear parts are not covered by warranty.

Leica

Conditions for Warranty Claim:
By purchasing this Leica thermal imaging camera, you have acquired a product that has been manufactured according to special quality guidelines and inspected by experienced specialists at each stage of production. The 3-year warranty provided for this product is assumed by us from the date of sale by an authorized dealer under the following conditions:

1. For complaints based on manufacturing defects, we will bear all material costs incurred throughout the warranty period. At our discretion, we will repair the defective product, replace defective parts, or replace the entire product with a similar, faultless product. Further claims of any kind and for any legal reason in connection with this warranty are excluded.
2. Wear parts such as eyecups, leather coverings, armoring, carrying straps, and accessories are excluded from the warranty. This also applies to damage to surfaces.
3. Claims for warranty services are void if the defect in question is due to improper handling – which may include the use of third-party accessories – if an intervention has been carried out by unauthorized persons and workshops, or if the serial number has been rendered illegible.
4. Warranty claims can only be asserted upon presentation of the original invoice – bearing the date of purchase, address, and signature of the authorized dealer.
5. When claiming warranty, please send the product together with the original invoice and a description of the complaint to Leica Camera AG Customer Care or a Leica national representative office.

Warranty Period (from receipt of goods):
3 years

Area of Validity:
Europe

Warrantor:
Leica – Aparelhos Ópticos de Precisão, S.A.
Reparatur Leica Sportoptik Produkte
Customer Care
Rua da Leica, 55
PT-4760-810 Lousado / Portugal

Tel.: +49 6441 2080-189 (Service Hotline)
Tel.: +49 (0) 6441 2080 – 898
E-Mail: Customer.care@leica.pt

Making a Warranty Claim:
Warranty claims can only be asserted upon presentation of the original invoice – bearing the date of purchase, address, and signature of the authorized dealer. When claiming warranty, please send the product together with the original invoice and a description of the complaint to Leica Camera AG Customer Care or a Leica national representative office.

PICK-UP SERVICE FOR REPAIR SHIPMENTS
(Applies only to EU)
Should you discover a defect in your device during the warranty period, we will arrange for you to send it to our Customer Care department upon request. Our service hotline +49 6441 2080-189 is available for coordination.
Our pick-up service will collect your Leica product free of charge on the agreed date and deliver it to our Customer Care for inspection. Contact Person: de.leica-camera.com/Kontakt

Exclusion from Warranty:
Leica Calonox models are protected against water (1 m, 30 min) and dust. The device has been tested under controlled laboratory conditions and is classified as IP67 according to DIN EN 60529. Please note: Protection against splashing water and dust is not permanent and decreases over time. The warranty does not cover damage caused by liquids. Opening the device by an unauthorized dealer or service partner voids the warranty regarding splash water and dust.

Claims for warranty services are void if the defect in question is due to improper handling – which may also include the use of third-party accessories – if an intervention has been carried out by unauthorized persons and workshops, or if the serial number has been rendered illegible.

Maximtac

Conditions for Warranty Claim:
Please contact the dealer where you purchased the product, with the product invoice.
have.

Warranty Period (from receipt of goods):
2 years

Area of Validity:
Europe

Making a Warranty Claim:
Please contact the respective dealer where you purchased our product.

Warrantor:
MAXIMTAC e. K.
Marktring 6-8
49191 Belm
Germany

Tel.: +49 (0) 54068139613
E-Mail: info@maximtac.de

Exclusion from Warranty:
The manufacturer accepts no liability for damages resulting from improper use or failure to observe the operating instructions. In this case, the warranty also expires.

Modernhunter

Conditions for Warranty Claim:
Please contact the dealer where you purchased the product, with the product invoice.
have.

Warranty Period (from receipt of goods):
2 years

Area of Validity:
Europe

Making a Warranty Claim:
Please contact the respective dealer where you purchased our product.

Warrantor:
Modernhunter Solutions GmbH
Kurze Steige 1
97941 Tauberbischofsheim
Germany

Tel.: +49 (0) 9341 – 8 58 96 50
E-Mail: info@modernhunter-solutions.com

Exclusion from Warranty:
The manufacturer accepts no liability for damages resulting from improper use or failure to observe the operating instructions. In this case, the warranty also expires.

Nitecore

Conditions for Warranty Claim:
We grant a warranty of up to 5 years for our products. Within the warranty period, we repair or replace all Nitecore products that no longer function properly.

After the respective warranty period has expired, all Nitecore products receive continuous support through our limited lifetime warranty. The limited lifetime warranty covers labor costs and maintenance, with the exception of accessories or spare parts.

Within the period covered by the warranty, Nitecore will replace defective products with an upgraded model of the same series or one with similar performance for customers if replacement cannot be done in time, if certain products are discontinued and cannot be repaired for certain reasons.

The NITECORE warranty only applies to products purchased from an authorized source. This applies to all NITECORE products.

Warranty Period (from receipt of goods):
3 months – 60 months:

The following table shows the warranty periods for various products:

Product Category

Warranty PeriodLighting Products (without built-in battery)60 monthsLighting Products with Built-in Battery24 monthsChargers, NL Batteries12 monthsIMR / NI / INR Batteries3 monthsTextiles24 months

NOTE: The warranty only applies to the products and accessories listed above.

Area of Validity:
Worldwide

Warrantor:
NITECORE
Rm 2601-06, Central Tower
No.5 Xiancun Road
Tianhe District
Guangzhou
510623 Guangdong
China

Tel : +86-20-83862000
E-Mail: service@nitecore.com

Making a Warranty Claim:
Our authorized dealers and distributors are responsible for warranty service. Should a problem arise that is covered by the warranty, customers can contact their dealers or distributors regarding their warranty claims, provided the product was purchased from an authorized dealer or distributor.

If an item needs to be returned to us, you must obtain an RMA (Return Material Authorization) from our customer service (service@nitecore.com) or from a case coordinator before returning it to Nitecore.

Purchase Nitecore products from authorized dealers or resellers to ensure fast and effective customer service. If the item was purchased from an unauthorized dealer or reseller, a round-trip shipping fee and a service fee of 3% of the official retail price will be charged for maintenance.

To ensure fast and effective customer service, Nitecore recommends contacting the point of sale for assistance. If you have further questions about using your NITECORE product, please contact your local dealer, reseller, or retailer. Alternatively, you can contact NITECORE directly using the following details:

Tel .: +86 20 8386 2000
Fax: +86 20 8388 2723
E-Mail: service@nitecore.com

Exclusion from Warranty:
Unauthorized repairs and modifications by third parties void the NITECORE warranty.

Exclusions:

Failure or damage due to artificial destruction, unauthorized modification or reconstruction.
Defects or damage caused by improper use, storage or maintenance (see operating manual for details).
Damage due to battery leakage.
Damage due to improper maintenance
Normal wear and tear / fading of color

Nitehog

Conditions for Warranty Claim:
Please contact the dealer with the product invoice where you purchased the product.

Warranty Period (from receipt of goods):
All products come with a 60-month warranty. The following components are excluded: sensors, electronics, circuit boards, and displays. Here, the warranty period is 36 months. The warranty applies from the original date of purchase or from the date of manufacture if no proof of purchase is available.

Area of Validity:
Europe

Warrantor:
NITEHOG Europe GmbH
Pistoriusstrasse 6A
13086 Berlin
Germany

Tel.: +49 (0) 30 / 9606 670 220
Fax: +49 (0) 30 / 9606 670 229
E-Mail: info@nitehog.eu

Making a Warranty Claim:
Please contact the dealer where you purchased the product with proof of purchase. Or contact us directly:
"Repair" refers to any service measure performed on the product that restores a faulty state of the product when access to internal parts of the device is required. The warranty expires if a repair has been attempted by unauthorized persons. NITEHOG is not liable for refunds, claims and/or damages that may arise from unauthorized repairs to the product. To accept your warranty claim, please first register your complaint in the Nitehog service system by following the link: https://www.nitehog.eu/faqs/ and clicking on the complaint system (RMA). If you need additional help, please contact us. To avoid transport damage, all products returned under warranty should be packed in a sturdy shipping carton, in addition to the retail box. Furthermore, the shipment must be accompanied by: Detailed description of the problem encountered and specification of the fault conditions, copy of the original purchase receipt with date and seller. Information on the return, including return address and contact person with telephone number, as well as the warranty pass filled out by the seller. NITEHOG may refuse warranty service if the warranty pass is not presented or has not been filled out completely. These warranty conditions apply to NITEHOG products sold after November 1, 2020.

Exclusion from Warranty:
The warranty does not apply to batteries or other consumables. The warranty expires if the factory serial number has been altered or removed from the product. The warranty does not apply to damage, malfunctions, or failures due to product modifications by the customer, accidents, improper application of the product, fire, liquid, incorrect customer operation, use of incorrect voltage, power surges and sags, lightning activity, force majeure, tampering or unauthorized repairs by third parties, use of defective or incompatible accessories, contact with unusually corrosive conditions, or due to the ingress of insects, vermin, or foreign objects into the product. This warranty does not cover normal wear and tear of the product (wear parts such as batteries, cables, bags, handles, covers, caps, rubber buttons, switches, straps, etc.).

Occu-Lux

Conditions for Warranty Claim:
Please contact the dealer where you purchased the product, with the product invoice.
have.

Warranty Period (from receipt of goods):
2 years

Area of Validity:
Europe

Making a Warranty Claim:
Please contact the respective dealer where you purchased our product.

Warrantor:
Junix Team Consulting GmbH
Leopoldstrasse 32
80802 München
Deutschland

Tel.: +49 89 716 775 352
E-Mail: info@occu-lux.de

Exclusion from Warranty:
In case of improper or inappropriate use, accidents, improper repair, as well as alterations or modifications to the device.

Olight

Conditions for Warranty Claim:
If your Olight product shows defects in material or workmanship, we want to fix them!

Within 30 days of purchase: Return the product to the dealer where you purchased it, and they will replace or repair it.

Return the product to Olight, and we will repair or replace it as long as the light is not functioning due to manufacturing defects.

After 5 years of ownership: Return the product to Olight and we will repair or replace it. We will assess the associated fees and inform you once we have received it.

Warranty Period (from receipt of goods):
1 – 5 years:

Flashlights currently have a 5-year warranty.
Batteries currently have a 1-year warranty.

Area of Validity:
Worldwide

Warrantor:
Olight GmbH
Rosenäckerstraße 30
71126 Nebringen – Gäufelden / Germany

Tel.: 0800 0 654448 / 0800 0 O-L-I-G-H-T
Fax: +4970328930881
E-Mail: kontakt@olight.de

Making a Warranty Claim:
THE BUYER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. Please note that the warranty process may take 3-4 weeks to reach you.

In case of a warranty claim, please contact:

Olight GmbH
Rosenäckerstraße 30
71126 Nebringen – Gäufelden / Germany

Tel.: 0800 0 654448 / 0800 0
Fax: +4970328930881
E-Mail: kontakt@olight.de

Exclusion from Warranty:
Obvious signs of wear and tear or extreme damage are excluded.

Naturally, the warranty does not cover normal wear and tear. IF YOUR DEVICE IS SIGNIFICANTLY DAMAGED AND IS SENT TO US, WE WILL RETURN IT TO YOU. This warranty also does NOT cover modifications, misuse, decay, neglect, accidents, improper maintenance or repair by persons other than an authorized retailer or Olight itself.

Accessories such as pocket clips, holsters, and charging cables are not covered by the 5-year warranty. These are accessories you receive free of charge with our products.

Pard

Conditions for Warranty Claim:
Please contact the dealer where you purchased the product, with the product invoice.
have.

Warranty Period (from receipt of goods):
2 years

Scope of application:
Europe

Claiming warranty:
Please contact the retailer where you purchased our product.

Warranty provider:
MAWA Trading GmbH
ATU75903578
Johann-Galler Strasse 20
2120 Wolkersdorf

Tel.: +436649625528
E-Mail: office@mawa-trading.com

Exclusion from warranty:
In case of improper or unauthorized use, accidents, improper repair, as well as alterations or modifications of the device.

Pixfra

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Warranty period (from receipt of goods):
3 years for devices, 1 year for batteries

Scope of application:
Germany / Spain

Claiming warranty:
Please contact the respective retailer where you purchased our product.

Warranty provider:
Bresser GmbH
Gutenbergstraße 2
46414 Rhede
Germany

Tel.: +49 (0) 2872 8074-0
E-Mail.: Pixfra.service@bresser.de

Exclusion from warranty:
Excluded from the warranty are damages attributable to causes not within the supplier's responsibility. These include, among others: force majeure, natural wear and tear, improper use, intervention by third parties, excessive stress, unsuitable operating materials, extreme or highly fluctuating ambient temperatures, air pollution, high humidity, radioactivity, voltage fluctuations, and repairs by unauthorized persons.

Präzise Jagen

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased the product.

Warranty period (from receipt of goods):
24 months

Scope of application:
Worldwide

Warranty provider:
Weigl Metall GmbH
Ehekirchener Str. 20
86669 Königsmoos

Tel.: 08433 – 8401
E-Mail: info@praezise-jagen.de

Claiming warranty:
Please contact the retailer where you purchased the product with your proof of purchase.

Exclusion from warranty:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-observance of the instructions in the assembly manual. Consequential damages/further damages are fundamentally excluded.

Pulsar

Prerequisites for claiming warranty:
Technically advanced Pulsar® devices come with a warranty card. With the warranty certificate, we confirm that the purchased Pulsar® product has no defects and is fully functional.

During the warranty period, devices are subject to free repair if operated according to the operating instructions.

The period during which the company provides repair services for products on the market is five years from the date of sale, or if this cannot be determined, from the date of manufacture. During this period, the manufacturer offers services for your product both within and outside the warranty period.

To avoid problems of any kind, please read the instructions carefully before using the product.

Warranty period (from receipt of goods):
1 – 3 years:

The manufacturer guarantees that its products are free from defects in material and workmanship for a period of three years: from the date of initial purchase or from the date of manufacture if no receipt for proof of purchase is available.

The warranty period for rechargeable batteries/units (including those supplied with the product) is one year.

Scope of application:
Worldwide

Warranty provider:
Yukon Advanced Optics Worldwide
Ateities g. 21C,
LT-06326, Vilnius
Lithuania

E-Mail: support@pulsar-nv.com

Claiming warranty:
In case of a warranty/service claim, please contact the seller or the Pulsar® distributor in your country. All products under this warranty should be properly packaged to avoid damage during transport. The device should be accompanied by the following documents:

1. Letter with a detailed description of the problem encountered and specification of fault conditions.
2. A copy of the receipt or other document with details of the place and date of purchase.
3. Shipping information for return, including return address and contact person.
4. Warranty card completed by the seller.

Please contact our service center with any questions you may have at: support@pulsar-nv.com.

Exclusion from warranty:
The warranty does not apply to external damage to the housing or to the smooth operation of moving parts. This warranty expires:

– if the device has been altered or counterfeited,
– if the device shows signs of improper handling or mechanical or chemical damage,
– if the device has been repaired by a service not authorized by us,
– if the damage results from fire or natural disaster,
– if the device has been damaged by liquids or the ingress of foreign bodies.
– if the serial number of the device has been changed, rubbed off, removed, or rendered illegible, or has been programmatically deleted (for devices with a unique serial number).

Rix

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Warranty period (from receipt of goods):
3 years / 5 years (for devices with 384 resolution and higher)

Scope of application:
Europe / USA

Warranty provider:
Rix
700 International Pkwy
Ste 102, Richardson
TX 75081
USA

Tel.: +1 (800) 580-5281
E-Mail.: info@rix-nv.com
Web.: https://www.rixoptics.com/

Claiming warranty:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
The warranty does not apply to repairs by a service not authorized by us and to damages caused by improper use; likewise, it does not apply to indirect or direct damages resulting from defects in the device. Furthermore, all equipment parts subject to natural wear and tear, such as eyecups, carrying straps, cases, armoring, etc., are excluded from the warranty.

Rusan – Mikron d.o.o

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Warranty period (from receipt of goods):
2 years

Scope of application:
Europe

Warranty provider:
Rusan – Mikron d.o.o
Hum Bistrički 142 a
49246 Marija Bistrica
Croatia

Tel.: 00385 (49) 301 692
E-Mail: info@rusan.hr

Claiming warranty:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
Grossly negligent use, improper handling, non-observance of the instructions in the user manual.

Smartclip

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Warranty period (from receipt of goods):
2 years and 3 months (based on the serial number.)

Scope of application:
Europe

Warranty provider:
Smartclip d.o.o.
Kosenice 32 Novo Mesto
8000 Slovenia

Tel.: +386 / (0)41 635075
E-Mail: smartclip@siol.net

Claiming warranty:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
Grossly negligent use, improper handling, non-observance of the instructions in the user manual.

Steiner

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Warranty period (from receipt of goods):
2 years

Scope of application:
Worldwide

Warranty provider:
Steiner Optik GmbH
Dr. Hans-Frisch-Str. 9
95448 Bayreuth

Tel. 0921-78790
E-Mail: customer-service@steiner.de

Claiming warranty:
Please contact the respective retailer where you purchased our product.

Exclusion from warranty:
Grossly negligent use, improper handling, non-observance of the instructions in the user manual.

ThermTec

Prerequisites for claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Warranty period (from receipt of goods):
3 years for devices, 1 year for the uncooled sensor

Scope of application:
Europe

Warranty provider:
LIPPEJAGD Brinkmann GmbH
Hansastr. 28
59557 Lippstadt
Tel.: +49(0) 2941 28 62 60
Fax: +49(0) 2941 28 62 628
E-Mail: info@lippejagd-brinkmann.de

Claiming warranty:
Please contact the retailer with the product's invoice where you purchased it.

Exclusion from warranty:
Improper handling, willful damage, use for other devices /
purposes not intended for the item, repair by an unauthorized
person.

Zeiss

Prerequisites for claiming warranty:
ZEISS WARRANTY CONDITIONS:
ZEISS guarantees for a period of two (2) years from the original
purchase date that the purchased product is free from defects in material and workmanship (“Warranty”). During the warranty period, defects will be remedied free of charge by ZEISS, at its own discretion, through repair or replacement with an equivalent product in functional condition.

Warranty period (from receipt of goods):
2 years

Scope of application:
Worldwide in all countries where Zeiss thermal imaging devices are sold.

Warranty provider:
Carl Zeiss AG
Carl-Zeiss-Straße 22
73447 Oberkochen Germany

Tel.: 49 800-9347733
E-Mail: consumerproducts@zeiss.com

Claiming warranty:
Please always send your device in its original packaging or similar packaging and with the registration confirmation either directly to our customer service in Wetzlar (address see below) or via an authorized ZEISS dealer. Please do not forget to include the following:
• a copy of the completed warranty card (if available)
• a copy of the proof of purchase
• repair form obtained from the ZEISS Consumer Products website in the Service & Repair section

Please note that these copies are required to claim the warranty. Please briefly describe what needs to be repaired – this will expedite processing and you will receive your device back faster. Our repair form will help you with this. You can find it on our homepage in the Service & Repair section. Simply fill out the form and send it with your well-packaged product.
Your statutory warranty rights are not affected by the warranty and/or extended warranty. The law of the Federal Republic of Germany applies.

Exclusion from warranty:
To the extent permitted by applicable laws, this warranty excludes claims for indirect, special, punitive, incidental or
consequential damages. This warranty also does not apply if the defect is due to misuse, negligence, accidental damage, alteration of the product, or
improper handling, including processing of the product by unauthorized workshops or persons. This warranty
expires if the damage was caused by the use of accessories not sold or approved by ZEISS. This warranty covers
no claims resulting from natural disasters (e.g., flood, storm, fire) or acts of war or terrorism, and does not apply
to damages resulting from combat situations. Any extension of service under this warranty to damages resulting from the
above circumstances is at the sole discretion of ZEISS.